policy
import taxes and customs fees
we are not responsible for any taxes or fees imposed when your shipment arrives. be aware that these fees may be substantial depending on your country’s policies.
we’ve posted the harmonized tariff codes we use.
returns
returns are accepted up to 7 days after receipt. the buyer pays return shipping. return shipment must be insured for full value. returned device must be in new condition. buyer’s credit card will be refunded upon receipt and inspection of the device. returns subject to 10% restocking fee.
please contact us to discuss your situation.
repairs
we arrange repairs and evaluate them on an individual basis. we can ship replacement parts or receive a device for assessment. owner pays shipping fees. contact us directly to arrange and discuss all repairs.